Repair Processes

​RepAir Capabilities by Service Center

​​​​​​​​​​​​​​​​​​Description of our Repair Processes
For Land Equipment and Marine Electronics to Sercel France:
  • Through Repair Live customer fills-in a REF (Return Equipment Form) and sends it to Repair Center
  • Repair Center checks REF content and gives instructions of shipping to customers if equipment has to be sent to a different Repair Center
  • Each Repair Center concerned by the repair issues a Return Material Authorization (RMA) to customer
  • Customer sends equipment for repair to the appropriate Repair Center together with its own shipping form (invoice), and informs Sercel Shipping Department of the shipping
  • Sercel receives faulty equipment and starts Repair Process
  • Sercel finishes repair and​
    • Sends back to customer repaired equipment and invoice
    • Closes the related RMA
    • Sends customer an email with details of the airway bill and a Summary Report

428XL ​Standard Exchange Policy

For Marine Streamers:
  • Through Repair Live, customer fills-in REF (Return Equipment Form) and sends it to Streamer Repair Coordinator
  • Repair Coordinator checks REF form and gives instructions of Repair facility to ship too
  • The Repair Centre involved with the repair issues a Return Material Authorization (RMA) to customer
  • Customer sends equipment for repair to the appropriate Repair Centre together with their own shipping form (invoice), and informs Repair Centre Shipping Department of the shipment
  • Sercel receives faulty equipment and makes an initial assessment
  • Sercel sends the customer an estimate of repair cost and waits for approval and PO
  • When approval and PO are received, Sercel starts Repair Process
  • Sercel finishes repair and
    • Sends back to customer repaired equipment and invoice
    • Closes the related RMA
    • Sends customer an email with details of the airway bill and a Summary Report